Terms and Conditions

Terms and Conditions

1. All disputes to be arising from transactions, purchases and contracts with Dalit Goods Co shall be determined and governed by English Law.
   
2. All goods and products remain the sole property of Dalit Goods Co until paid for in full.
   
3. When placing an order with us, you will automatically be added to our email mailing list. You will be given the option to remove yourself. You will find the link at the bottom of any of our emails.
   
4. Orders placed with Dalit Goods Co shall not be binding unless Dalit Goods Co accepts them by updating your order status to ‘Processing ‘.
   
5. Whilst every effort will be made to effect deliveries and maintain prices quoted, Dalit Goods Co has the sole right to vary prices and deliveries.
   
6. All goods must be paid for before dispatch. Unless otherwise agreed in writing, payment date must be as stated, all payments must be made in Pounds Sterling.
   
7. Dalit Goods Co have the right to delay or cancel delivery.
   
8. Dalit Goods Co reserves the right to withdraw or cancel any offer or promotions at any time.
   
9. Dalit Goods Co is a VAT registered company. The prices displayed on the website already contain VAT, where applicable . All prices quoted on this site exclude delivery. If applicable, the delivery price is given at the checkout stages.

Dispatch

Deliveries, under normal circumstances, are dispatched within 1 – 3 working days. If there is a problem with any part of an order we will try to let our customers know, either by telephone, text, email or letter. We can only dispatch to a full postal address. No PO Boxes please.

Most items are dispatched by Royal Mail and will therefore not require a signature. However, on larger orders we will dispatch your parcel by a private carrier (UPS). This will therefore require a signature. If no-one is available to sign for the parcel, it will be returned to UPS’ Depot and a calling card will be left by the delivery driver with a contact telephone number for your local depot, for you to rearrange delivery or collect the parcel personally from the their depot. If uncollected after 3 days the parcel/s will be returned to us. The customer will incur the costs of the return delivery charge to our warehouse and it will be up to you to contact us to arrange for redelivery (for which you will have to pay the postage costs again).

Please ensure you provide us with a delivery address that has someone available to accept delivery throughout the day. By placing an order with Dalit Goods Co you agree to these conditions.

Some orders being delivered to Isle of Man, Isle of Wight, Scottish Isles and some Aberdeen postcodes, may be subject to extra postage. Orders for these locations should be submitted for a full quote. We reserve the right to revise the postage charges, if this is necessary. We will contact you with the quotation before your order is processed. We will never take an extra amount from your payment method without your prior permission. Delivery to these locations may take a little longer to reach you.

Payment

We can accept the following credit/debit cards online as method of payment:
Visa Credit/Debit, Mastercard, Visa Electron, Maestro and PayPal. We also offer Apple Pay and Google Pay.

Returns

At Dalit Goods Co we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

If for any reason you are unhappy with your purchase you can return it (or part of it) to us in its original condition within 14 days of the date you received it (with any packaging) and we will issue a full refund for the price you paid for them.

Please Note:

• We can only accept opened items if they are faulty.
• Postage will only be refunded on goods which are faulty.
• If you find some/all of your items are faulty/damaged, please make sure you let us know within 7 days of delivery.
  
  

Cancellations

Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving the goods. Customers will receive a full refund of all charges other than postage. Goods must be returned as new and unused. Where goods are supplied in sealed packs or containers, the packs or containers must be unopened.

The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during return transit.

General

By ordering from this website or verbal telephone order you automatically agree to these terms, if you are in any doubt about your rights please contact us before placing your order. A written copy of our terms and conditions is available to any customer, free of charge, to a UK postcode.

Need help?

Contact us at in**@da***.uk for questions related to refunds and returns.